Refund policy

At Abhirsh, we strive to provide high-quality products and exceptional customer care. If for any reason you're not satisfied with your purchase, we offer a fair and transparent return and refund process.

1. Return Eligibility

We accept returns for most items within 14 days of the delivery date. To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • All accessories, manuals, and packaging materials must be included.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Due to health and hygiene regulations, the following items are non-returnable unless defective:

  • 999 Silver Nursing Cups (once used or opened)

  • Products marked “Final Sale” or “Non-Returnable”

3. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or incorrect:

  • Contact us at info@abhirsh.com within 7 days of delivery.

  • Provide your order number, a description of the issue, and clear photos of the product and packaging.

  • If validated, we will provide a replacement, store credit, or full refund, including shipping.

4. Refund Process

Once your return is received and inspected:

  • We will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 5–10 business days.

Note:

  • Refunds exclude original shipping charges unless the return is due to our error.

  • If your refund is delayed, check with your bank or card provider before contacting us.

5. Return Shipping Instructions

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method to ensure delivery.

  • Returns must be sent to the address provided by our customer service team. Returns sent without prior approval may not be accepted.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at info@abhirsh.com with your request.

7. Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped. To cancel, email info@abhirsh.com with your order number and reason.

8. Warranty & Product Support

Some products, such as our Aquarium Heaters, may come with a limited manufacturer’s warranty. Please refer to the product documentation or contact us for warranty claims.

9. How to Start a Return

  1. Email info@abhirsh.com with:

    • Your order number

    • Reason for return

    • Photos (if applicable)

  2. Our team will review your request and send return instructions within 1–2 business days.

10. Customer Support

If you have any questions about our policy or need help with your return or refund, feel free to contact us:

  • Email: info@abhirsh.com

  • Phone: 1 -705-970-5011

  • Business Hours: Mon–Fri, 9 AM – 5 PM EST

Legal Notice

This Return & Refund Policy is governed by Canadian consumer protection laws. Your statutory rights are not affected.